Business process automation (BPA) is among the most popular technologies for businesses looking to drive efficiency and productivity. However as the speed of customer and market demands continue to change at breakneck speed business leaders are often confronted with identifying which processes could benefit from automation, and how to implement the changes efficiently.
In the BPA world, there’s an old saying that goes “don’t pave cow paths”. This means that automating a procedure without first examining its weaknesses or evaluating ways to improve it can only result in worse results. To be successful legal firms must implement process automation using a logical, thorough plan that starts small, and then scales up by launching pilot projects. Defining standard operating procedures clearly assigning roles to those who work with the technology, and making sure that staff are properly educated all contribute to successful implementation.
The final point is that management tools for law firms can be extremely beneficial in streamlining a company’s day-today operations by enabling attorneys to do more billable work in less time and also reduce the risk of compliance. It’s also important to know what should not be automated and where human interaction is necessary.
In a highly competitive market, it’s easier than ever for clients to bounce away in the event of frustration or delays. Finding and implementing efficiencies such as these will become increasingly crucial to stay in the game. The below processes are ideal candidates for law firm automation.